Privacy Policy
Effective date: September 28, 2026
This policy explains, in plain language, how the LOLOSUBAI subtitle service may handle information. It describes categories the service may process. It does not promise that information is never retained.
Information LOLOSUBAI may process
Depending on how you use the service, LOLOSUBAI may process the following categories of information.
- Account and authentication information
- Account email and profile information
- Uploaded media
- Uploaded or entered subtitles, scripts, and other text
- Generated subtitle, alignment, and other output artifacts
- Project metadata
- Usage and technical logs
- Device, browser, and application technical information
- Billing transaction and subscription identifiers
- Support communications
Payment-card details
LOLOSUBAI does not directly store full payment-card details when payment is handled by the payment provider. LOLOSUBAI may keep billing transaction and subscription identifiers needed to record a purchase, a subscription, and Credits.
Why information is used
LOLOSUBAI uses information for these purposes:
- Provide the subtitle service
- Authenticate users
- Process media and subtitle workflows
- Return generated results
- Manage Credits, purchases, and subscriptions
- Prevent abuse and fraud
- Troubleshoot and secure the service
- Provide customer support
- Maintain service reliability
Service providers
Information may be processed by service providers only as needed to operate the relevant part of the service. Provider categories may include cloud hosting and infrastructure, database and storage, payment processing, email and communications, speech and audio processing, AI and model processing, and monitoring and security.
This policy does not claim that a service provider retains nothing.
How long information is kept
LOLOSUBAI retains information only for as long as reasonably necessary for service delivery, security, billing and accounting, dispute handling, legal obligations, and the applicable product retention lifecycle.
Your requests
You may contact LOLOSUBAI about your account or data, ask for a correction, ask for deletion where that applies, or ask a privacy question. Some information may still be kept when it is reasonably necessary for the purposes above.
International processing
Infrastructure and service providers may process information in jurisdictions outside your home jurisdiction, subject to applicable protections.
Security
LOLOSUBAI uses reasonable technical and organizational safeguards designed to protect information. These safeguards do not promise absolute security.
Children
The service is not directed to children under 18.
Changes to this policy
LOLOSUBAI may update this policy. When it does, the effective date shown on this page will be revised.
Contact
Privacy questions can be sent to the support address below.
Suite 2311, 23/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong