Terms of Service

Acceptance of Terms

By accessing or using LOLOSUBAI, you agree to these terms. If you do not agree, do not use the service.

Eligibility and Accounts

You need an account for the signed-in parts of the service. You are responsible for the activity under your account and for keeping your sign-in details confidential. The service is not directed to children under 18.

LOLOSUBAI Service

LOLOSUBAI provides subtitle workflows. You can supply media and text, receive generated subtitle and alignment results, and review and export those results when the workflow offers that.

LOLOVOICE speech-to-subtitle workflows and LOLOCLEAN voice-cleanup workflows are part of the service when they are offered on your account. An existing result, if any, stays available only to the account that owns it, under the access checks that already apply.

User Content

You retain your rights in the media, scripts, and other content you submit. You grant LOLOSUBAI only the limited rights needed to receive, store, transmit, process, transform where you request it, and generate outputs, and only as required to provide and operate the service.

You must have the rights and permissions needed for the content you submit. LOLOSUBAI does not claim ownership of your scripts or media.

Subtitle and AI Processing

Automated, audio, and AI processing can miss words, timing, or alignment. LOLOSUBAI does not promise perfect transcription, alignment, or timing. Review the result before you rely on it.

For workflows using an Approved script, LOLOSUBAI is designed to preserve the supplied wording while performing the requested timing and alignment workflow, subject to the workflow selected and review conditions.

Credits

Credits are used to run processing on the service.

A monthly subscription is billed according to the selected monthly plan. Subscription Credits are issued for the applicable monthly period. Unused monthly subscription Credits do not roll into the next monthly subscription period.

An annual subscription fee is paid upfront. Subscription Credits are issued monthly during the annual term. Unused subscription Credits may roll forward within the same annual term. Remaining annual subscription Credits expire at the end of the annual term.

Subscription Credits are consumed before purchased or top-up Credits. Under the current product rules, purchased and top-up Credits do not expire.

Subscription Plans

Monthly and annual plans, when offered, follow the Credit rules in these terms. The plan you select is the plan that is billed.

Payments

You pay the fee for the plan or purchase you select. When payment is handled by the payment provider, LOLOSUBAI does not directly store full payment-card details.

A failed renewal payment does not grant new subscription Credits. Existing otherwise-valid Credits are not automatically removed solely because a renewal payment failed.

LOLOSUBAI does not offer routine refunds. A cash refund, if any, is limited to exceptional cases. It requires manual review and explicit LOLOSUBAI authorization, and approval is not guaranteed. This does not affect rights that applicable law does not allow to be excluded.

If a job fails and reserved Credits are released to the account, that Credit release is not a cash refund.

Cancellation and Plan Changes

You can cancel so that the subscription ends at the close of the applicable paid period. You keep valid plan access until that paid period ends.

An upgrade charges the full price of the selected new plan and billing interval. After successful payment, a fresh monthly or annual period starts and replaces the old period. There is no proration, unused-period offset, or automatic refund. Remaining subscription Credits are replaced with the new plan allowance. Purchased Top-up Credits stay. Payment failure, abandonment, or unresolved payment leaves the existing plan and Credits unchanged. A downgrade, or a change between monthly and annual billing of the same plan, takes effect at the next renewal.

Acceptable Use

Use the service in a way that respects other people, the law, and the operation of the service. You must not:

• Use the service for an illegal purpose
• Submit copyrighted or private content you are not allowed to use
• Abuse the service infrastructure
• Attempt to bypass Credits or billing
• Attack the service or probe it for a security weakness
• Use automation to abuse the service
• Intentionally disrupt the service

Intellectual Property

The LOLOSUBAI name, interface, and service software are protected. These terms do not assign your submitted scripts or media to LOLOSUBAI. Generated results are returned for your project so you can review and export them as the workflow allows.

Third-Party Services

The service uses third-party providers for categories of work such as hosting, storage, payment processing, communications, speech and audio processing, AI and model processing, and security monitoring. Those providers process information only as needed to operate the relevant service, and their own terms may apply to their services.

Availability and Changes

The service may change, and it may be unavailable from time to time. LOLOSUBAI does not guarantee that the service will be uninterrupted or free of errors.

Account Suspension / Termination

LOLOSUBAI may suspend or end access when these terms are broken, when use creates an abuse or security risk, or when the law requires it. Cancellation of a paid plan still follows the cancellation section: valid plan access continues until the applicable paid period ends.

Disclaimers

The service and its generated results are provided as available. Subtitle output can contain errors. You are responsible for reviewing results before you publish or rely on them.

Limitation of Liability

To the extent applicable law allows, LOLOSUBAI is not liable for indirect or consequential loss arising from use of the service, including loss from reliance on subtitle output you have not reviewed. These terms do not limit any liability that applicable law does not allow to be limited.

Changes to Terms

LOLOSUBAI may update these terms. The effective date on this page will be revised when the terms change. If you keep using the service after the updated terms apply, you accept the updated terms. If you do not agree, stop using the service.

Contact

Questions about these terms can be sent to the support address below.

Suite 2311, 23/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong